TEXCEL MANAGED SERVICES Features

216-514-1818

info@texcelinc.net

TEXCEL MANAGED SERVICES

ENTERPRISE IT SUPPORT ON A SMALL BUSINESS BUDGET

MANAGED SERVICES HOME

GROW YOUR BUSINESS,

CUT COSTS!

Visits from Texcel shift from fixing problems to cooperatively managing your network’s growth

Maximize the life of existing hardware and minimize unnecessary expenses by reallocating existing resources to where they are needed most

Managed Services: Features

Your business success depends on your IT infrastructure. You need Texcel to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.

Texcel’s complete “managed services” package means that you will see increased performance, security, and reliability – immediately, and at an affordable price. Some of the features are:

1. Quick Response

• Texcel can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

• Automatic alert dispatch to Texcel guarantees a quick response to problems at your site

2. Security Monitoring

Alerts Texcel on attempted network access by unauthorized users
Software content control allows you to ban high bandwidth interactive games or illegal peer to peer file-sharing which monopolize business resources and promote viruses and spyware
Extensive security reporting gives you a bird's eye view of your entire network security.
Patch inventory ensures that your operating systems are up to date and are not exposed to any vulnerabilities.

3. Graphical Performance Reporting

Scheduled executive reporting, automatically generated and sent directly to your email address
Easy to understand graphical reports with "unacceptable threshold" lines
Makes capacity management and upgrade planning simple.

4. Remote Management and Communication

• Texcel can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system

• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before

• Network services monitoring and alerting (POP3, HTTP, FTP and others)

• Very low bandwidth requirements – does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

5. Detailed Site Level Inventory

Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft